Please note that Lumina Stays does not have an on-site Reception team in Aspire Apartments.

If you need any assistance during your stay, you can contact our operations team based at 105 Batman Street, West Melbourne from Monday to Friday, 9 am to 5pm via phone on 03 8842 3009 or via email on info@luminastays.com.au

Network ID: Apartment Number as displayed on your key tag.

Password: LuminaGuest

For Example:

If you are staying in apartment 1108, look for Lumina Stays-1108 network ID.

In case of an emergency outside of our office hours, please contact the 24-hour concierge on

0452 245 889. All non-urgent inquiries can be resolved when our reception team is on-site.

Our check-out time is 10am. Please make sure to update your departure time using the link provided by our partners at Key Ninja prior to your check-in for a smooth check-out experience.

If you need to extend your check out, please contact our operations team on 03 8842 3009.

If the keys are lost, there will be a $180 charge for replacement per set.

• Rubbish and recyclable disposal for the residents will be via the chutes located in the Refuse Room on each apartment level of the building.

• All general waste should be sealed in a secure ties garbage bag.

• Garbage bags must not be greater than 300mm in diameter or 10L in capacity, as larger bags can damage or block the chute.

• Recycling cartons, containers and any recycling vessels should be empty and rinsed to remove any organic waste prior to disposal.

• Please do not leave rubbish in the hallways, or the refuse room as this will result in a fine from the Owner`s Corporation.

Swimming Pool

Hours of Operation: 6 AM to 10 PM

Location: Level 9

Gymnasium

Hours of Operation: 6 AM to 10 PM

Location: Level 9

You can find pool towels and a spare quilt on the shelf, inside the bedroom wardrobe.

We provide once a week complimentary full housekeeping service. If you require extra service during your stay, please contact our operations team via phone 03 8842 3009 or via email on info@luminastays.com.au. Office hours are Monday to Friday, 9 AM to 5 PM.